Privacy Policy

This website is operated by New Gas Boilers Dublin, trading in Dublin, Ireland. The business is owned and operated by Matt Murphy. For the purposes of data protection law, New Gas Boilers Dublin is the data controller for personal information collected through this website.

Registered business address: [BUSINESS ADDRESS REQUIRED BEFORE PUBLICATION]
Company registration number: [COMPANY REGISTRATION DETAILS REQUIRED IF APPLICABLE]
VAT number: [VAT DETAILS REQUIRED IF APPLICABLE]

When you contact us or request a quotation, we may collect:

• Contact details — your name, phone number, email address and home address.
• Property and heating-system information — details about your home, your current boiler and heating system, and the work you are enquiring about.
• Boiler enquiry information — your answers to our Find My Boiler questions, such as property type and hot-water needs.
• Photographs you upload — for example photos of your existing boiler or installation area, where our enquiry form allows uploads.
• Quotation information — the details of quotes we prepare for you and our correspondence about them.

Like most websites, some technical information may be processed when you visit, such as your IP address, browser type and pages viewed. This is used to keep the website secure and working properly.

We use the information we collect to:

• Respond to your enquiries and communicate with you.
• Prepare and send quotations for boilers and heating work.
• Arrange and carry out bookings, installations, servicing and repairs.
• Process payments where applicable.
• Meet our legal, tax and accounting obligations.
• Keep records of work carried out at your property.

Under the GDPR, we rely on the following legal bases:

• Contract — to respond to your enquiry, prepare a quotation and carry out work you have asked us to do.
• Legal obligation — for tax, accounting and regulatory records.
• Legitimate interests — to run and improve our business, keep records and keep our website secure, where these interests are not overridden by your rights.
• Consent — where we rely on consent (for example optional marketing, if introduced in future), you can withdraw it at any time.

We use trusted service providers to help us operate. Where a provider processes personal information on our behalf, it does so under appropriate data protection terms. Our providers may include:

• Website hosting and technical service providers that keep this website running.
• Online form services (such as Tally) — once connected, these would process enquiry form submissions on our behalf.
• Job management software (such as BookedJobs) — once connected, this would process customer, booking and job information.
• Payment and finance providers — where you choose to pay or apply for finance through a provider.

This policy will be updated as these services are connected. We do not sell your personal information to anyone.

We keep personal information only for as long as we need it for the purposes described in this policy, including any legal, accounting or reporting requirements. Enquiry and quotation records are reviewed periodically and deleted when they are no longer needed. Specific retention periods to be confirmed by the business.

We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. Access to customer information is limited to those who need it to do their work.

This website does not currently use advertising or analytics cookies. If analytics or similar tools are introduced in future, this section will be updated before they are switched on, and any required consent controls will be put in place.

You have the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct inaccurate or incomplete information.
• Erasure — ask us to delete your personal information in certain circumstances.
• Restriction — ask us to restrict how we use your information in certain circumstances.
• Objection — object to processing based on our legitimate interests.
• Portability — receive your information in a structured, commonly used format where applicable.
• Withdraw consent — where we rely on consent, withdraw it at any time without affecting earlier use.

To exercise any of these rights, contact us using the details below. We will respond within one month.

If you are unhappy with how we handle your personal information, you have the right to complain to the Irish Data Protection Commission:

Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland.
Website: www.dataprotection.ie

We would appreciate the chance to deal with your concerns first, so please contact us in the first instance.

For any privacy questions or requests, contact us:

Phone: 086 232 2753
Email: info@newgasboilers.ie